Rima Gupta

Analyzed and reviewed an average of 30+ credit documentation packages daily for accuracy and adherence to all regulatory requirements, mitigating compliance risks.

Managed end-to-end processing for a diverse portfolio of Real Estate Secured Lending (RESL) products, including business for self, net worth, and builder single advance, across multiple systems.

Applied strong analytical and decision-making skills to assess complex mortgage applications, identifying potential risks and ensuring effective underwriting decisions.

Leveraged advanced proficiency in mortgage systems and tools, including Microsoft Excel, to streamline workflows and enhance data integrity for RESL products.

Demonstrated expert knowledge of mortgage-related supporting documents, including income documentation, verification documents, and appraisals, ensuring 100% compliance.

Resolved complex operational issues independently by utilizing internal resources and partner support, improving problem resolution efficiency by 15% for RESL funding.

Maintained operational effectiveness across all RESL funding activities, consistently meeting business objectives, Service Level Goals, and Customer Experience Index (CEI) targets.

Cultivated strong relationships with internal and external partners, enhancing collaboration and streamlining problem resolution processes to improve customer loyalty.

Processed an average of 50+ financial transactions daily, including deposits, withdrawals, and wire payments, maintaining high accuracy and compliance with TD's Code of Conduct.

Identified and addressed customer needs through in-depth conversations, recommending tailored banking solutions that resulted in a 10% increase in product adoption.

Achieved assigned business objectives and sales goals by efficiently promoting banking solutions and streamlining business processes in a timely and accurate manner.

Managed the creation and maintenance of equities and bonds data, ensuring 100% accuracy for financial instruments across global markets.

Oversaw the accurate recording and execution of corporate action events, impacting thousands of securities and ensuring compliance with market regulations.

Collaborated with leading securities data vendors (Bloomberg, Thomson Reuters, London Stock Exchange, Nasdaq, NYSE) to ensure data integrity and timely updates.

Provided critical support to international clients (Australia, APAC, EMEA, US) for escalations and system issues, resolving 90% of queries within service level agreements.

Contributed to the development of winning proposals by analyzing and responding to RFPs, securing new business opportunities for the firm.

Developed compelling corporate presentations and strategic documents that effectively showcased organizational strengths and new service offerings to potential clients.

Supported top management in formulating market penetration strategies, contributing to a 10% growth in new market segments within a 6-month period.

Provided comprehensive project execution and delivery support for multiple client-facing projects, ensuring timely completion and client satisfaction.

Managed daily trade settlements and opened new accounts for a global client base, processing an average of 40+ transactions per day with high accuracy.

Identified and resolved deviations in failed trades, successfully rebooking lost business and minimizing potential financial impact.

Expertly handled equity trade settlements across major markets including Crest, DTCC, and Euroclear, ensuring compliance with international regulations.

Processed various instructions, account confirmations, and affirmations, maintaining meticulous records for global client transactions.